A receipt is a document you provide to customers, serving as proof of purchase. Discover various types and what to include in it.
When you need to give a receipt or proof of purchase
Always provide customers with a receipt or proof of purchase for items over $75. If customers request a receipt for purchases under $75, fulfill their request within seven days.
It's a good practice to provide a receipt to customers when they make a purchase, no matter the total amount.
What to include on a receipt or proof of purchase
You can print a receipt or proof of purchase from a cash register, handwritten, or through a tax invoice.
Any receipt or proof of purchase you give your customers must include:
- Your business name and Australian Business Number (ABN) or Australian Company Number (ACN)
- The date of supply
- Details on the product or service
- The price
Proof of purchase types
Besides receipts, there are other proof of purchase types. These can be proof that:
- You give to your customers, or
- Customers use to prove they purchased goods or services from you
Your customers may use their receipt or proof of purchase when seeking a refund, repair or replacement on a good or service you provided. Examples of proof of purchase include:
- A credit or debit card statement
- A layby agreement
- A receipt or reference number (for phone or internet payments)
- Supplier's or manufacturer's details, purchase date, and amount on warranty card.
- A serial or production number linked to the purchase on the supplier’s or manufacturer’s database
- A copy or photograph of the receipt
Itemised bills for services
Customers can request an itemised bill or account within 30 days of receiving an invoice. You must provide this free of charge within 7 days of their request.
An itemised account must show:
- Calculation of the price explained.
- The total duration of labour and the applicable hourly rate, if required.
- A comprehensive breakdown of the materials used, along with the corresponding charges, if applicable.
